SERVICE TERMS AND CONDITIONS

GLEADS PTE. LTD., together with its subsidiaries and affiliated entities, collectively referred to as “GLEADS”, “we”, “our”, or “us”, unless the context requires otherwise, is a provider of integrated marketing and digital communication solutions.

These Service Terms and Conditions (the “Terms”) set out the terms, conditions, and policies governing your use of our services and define the rights and obligations of both parties when you engage with GLEADS. By accessing or using our services or platform, you acknowledge that you have read, understood, and agreed to comply with these Terms, as well as any additional policies or documents published by us.

GLEADS reserves the right to amend or update these Terms and related policies at any time by posting them on our website. Any such updates will become effective immediately upon publication without prior notice or consent.

These Terms apply to all individuals and organizations (collectively referred to as “Client”, “you”, or “your”) who:

By doing any of the above, you agree to be legally bound by these Terms and any referenced documents or policies. If you engage us through a proposal, quotation, invoice, or service plan, the terms in those documents will be read together with these Terms to form the binding Agreement between you and GLEADS.

GLEADS provides end-to-end digital marketing, website creation, brand design, and advertising services designed to help businesses grow their online presence and reach target audiences effectively. The Services offered by GLEADS may include, but are not limited to, the following categories:

The exact scope of services to be provided under any specific engagement will be detailed in the Proposal or quotation issued by GLEADS and accepted by the Client. GLEADS reserves the right to modify, update, or discontinue any portion of its Services at its sole discretion, subject to prior notice where applicable.

Your cooperation is essential to the successful delivery of our Services. By engaging GLEADS, you acknowledge and agree to fulfill the following obligations throughout the course of our engagement.

You agree to:

You agree to:

You represent and warrant that:

Failure to fulfill the above obligations may affect the quality, timing, or feasibility of our service delivery. In such cases, GLEADS will not be held responsible for any resulting delays, limitations in performance, or additional costs.

This section sets out the rights and responsibilities of both GLEADS and the Client with respect to intellectual property and confidential information, including ownership, licensing, use, and disclosure.

All information disclosed during the course of our engagement, including the terms of engagement, campaign strategies, communications, and technical data, is considered confidential Information, unless it is already publicly available through no fault of either party, lawfully obtained from a third party, or independently developed. You agree not to disclose any confidential information to third parties except:

Confidential information may only be used for purposes directly related to the performance of the Services. Any unauthorized use or profit derived from such use will be for GLEADS’ benefit.

Unless otherwise agreed:

Once all agreed fees are fully paid and all contractual obligations fulfilled, GLEADS will transfer the ownership of the applicable New IPR and improvements to you. This transfer will take place at the end of the engagement or another time as mutually agreed.

GLEADS reserves the right to include a byline or attribution credit on your website or marketing materials acknowledging our work. If you do not wish this, you must notify us in writing before commencement.

Unless otherwise agreed in writing, you agree that GLEADS may showcase the resulting Work Product in our portfolio for marketing purposes. This includes screenshots, testimonials, and public-facing campaign deliverables. Any materials shown will be subject to confidentiality obligations and not shared with competitors.

To the fullest extent permitted by applicable law, the following provisions set out the limitations of GLEADS’ legal responsibility and liability in connection with the services rendered under this Agreement

By engaging our Services and using any deliverables we provide, you agree to release, hold harmless, and indemnify GLEADS, including our directors, officers, employees, contractors, and advisors (collectively referred to as "Indemnified Persons"), from all claims, liabilities, losses, damages, or expenses (referred to as "Losses") that arise directly or indirectly from:

To the fullest extent permitted by law, GLEADS will not be liable for any indirect, incidental, special, or consequential damages. This includes loss of business, revenue, profits, data, goodwill, or opportunity, even if we have been advised of the possibility of such loss, arising from or related to your use of our Services or Work Product.

Our Services are provided on an "as is" and "as available" basis. We do not guarantee any specific outcomes. We also make no representations or warranties, whether express or implied, regarding the value, performance, suitability, or effectiveness of the Services or Work Product.

You acknowledge that:

If GLEADS is found liable for any matter under this Agreement, our total liability will not exceed the total fees paid by you to us in the 12-month period immediately preceding the event giving rise to the claim.

If you breach this Agreement or misuse our Services or Work Product in a way that causes ongoing or irreparable harm, GLEADS reserves the right to seek injunctive or equitable relief in addition to any legal remedies available.

The Agreement may be brought to an end under specific circumstances outlined below. GLEADS and the client are expected to approach termination professionally and with reasonable notice.

Either Gleads or the Client may terminate the engagement at any time by providing written notice at least 30 days in advance. If the Client initiates termination:

These fees are not penalties but represent fair and reasonable compensation based on the scope and stage of the engagement.

GLEADS reserves the right to terminate this Agreement with 7 days’ written notice if, in our sole discretion, you:

In such cases, you will remain liable for a portion of the remaining fees, reflective of the time and effort already invested and the disruption caused.

Termination of this Agreement will not affect either party’s rights or obligations that accrued prior to termination. Specifically:

You may not terminate this Agreement due to project delays if such delays are the result of your own failure to provide timely input, content, approvals, or other essential cooperation required for the delivery of services.

This Agreement, including all rights and obligations of the parties, shall be governed and interpreted in accordance with the laws of Singapore, without regard to conflict of law principles.

Dispute Resolution Process

If any disagreement arises in connection with these Terms or the services provided under this Agreement, both parties agree to handle the matter constructively and in good faith before resorting to legal proceedings.

A party wishing to raise a dispute must first send a written notice to the other party (a “Notice of Dispute”), clearly outlining:

Within 30 days of receiving the Notice of Dispute, both parties must attempt to resolve the issue through informal negotiation or any other mutually agreed method.

If the dispute remains unresolved after 30 days, either party may submit the matter to the Singapore Mediation Centre (SMC) for formal mediation, in accordance with the SMC’s rules and procedures at that time.

Only if mediation fails, or if either party refuses to participate after a valid mediation request, may the matter be escalated to litigation in the courts of Singapore.

This clause is intended to ensure that disputes are addressed promptly, fairly, and efficiently, while avoiding unnecessary legal action where possible.