Payment Refund Policy
REGARDING PAYMENT REIMBURSEMENTS UPON DELIVERY FAILURE.
OPC-SPP 01.Q3.2025
Operations Cluster, July 2025.
REGARDING PAYMENT REIMBURSEMENTS UPON DELIVERY FAILURE.
OPC-SPP 01.Q3.2025
Operations Cluster, July 2025.
Operations Cluster
This Payment Refund Policy (“Policy”) is issued by GLEADS PTE. LTD., including its subsidiaries and affiliated entities (collectively, “Gleads”, “We”, “Our”, or “Us”, unless the context requires otherwise). This Policy governs all refund matters related to payments made for services offered by Gleads (“Services”) and applies to all Clients (“Client”, “You”, or “Your”) engaging Our Services.
By agreeing to make any payment against an invoice issued by Gleads, the Client acknowledges and agrees to be bound by the terms of this Policy.
1. GENERAL REFUND ELIGIBILITY
Gleads considers all refund requests individually and may issue a full or partial refund under specific circumstances. To be considered for a refund, the following conditions must be met:
- The Services have not been initiated or fully completed by Gleads or any relevant third-party service provider;
- The Services requested are not among the non-refundable circumstances outlined in Section 2 of this policy; and
- The Services can be cancelled without incurring any payment or penalty from a third-party service provider.
2. NON-REFUNDABLE CIRCUMSTANCES
The Client understands and agrees that there are certain circumstances under which payments made are non-refundable, regardless of whether the Services have commenced or are in progress. This is due to the nature of the Services and the time, effort, resources, and external factors involved in their provision. Such circumstances include, but are not limited to, the following:
- Your order(s) include following Services:
- Digital marketing services (e.g., Google Ads, Meta Ads, or SEO);
- Strategic consulting, auditing, or planning sessions;
- Website development, brand identity package, or design materials;
- Any other services of a similar nature that either (i) require advance payment to third-party service providers; and/or (ii) involve the use of resources—such as working hours, labor, effort, or materials—that cannot be reasonably quantified for the purpose of issuing a refund in the event of non-delivery.
- Your payment have been applied with a discount rate from Gleads;
- Any failure or delay on Your part in cooperating with Gleads in the provision of the Services. This includes, but is not limited to:
- Failing to promptly provide necessary documents or information required for the implementation of the Services;
- Failing to respond to or provide feedback within the agreed-upon timeframe.
- Any breach of Your obligations under the Terms of Service Agreement published on Our website, regardless of any loss or damage incurred, and shall be without prejudice to Our right to seek compensation or indemnification for such loss or damage;
- In the event that potential payment fraud or unethical conduct is identified.
3. FEES DEDUCTED FROM REFUND AMOUNT
Where a refund is issued, the following fees are deducted from the Client’s original payment in order to calculate the refund, depending on the specific case:
- Transaction Processing Fee: A fee that is automatically deducted by the respective payment method. This fee applies to all refund cases and may vary depending on the payment method used.
- Refund Request Fee: A fixed administrative fee applies when the Client unilaterally initiates a refund request.
4. REFUND PROCESS
4.1. In the event the Client initiate a refund request:
- The Client submits the request in writing to the official support email at service@gleadsglobal.com within (07) business days of the original service purchase;
- The Client includes all relevant information, such as the service order reference, reason for the request, and proof of payment;
- Gleads will evaluate the request and may contact the Client for additional details;
- If the request is approved by Gleads, the amount of refund will be informed to the Client and will be processed within 10-15 business days since the day of approval from Gleads.
4.2. In the event Gleads initiate the refund request:
- Gleads shall send a notice of refund and the amount to be refunded to the Client in writing;
- Upon the Client’s written reply and confirmation of such Notice within seven (07) business days of receipt, the refund will be processed within 10-15 business days.
5. METHOD AND TIMELINE OF REFUNDS
The refund will be issued to the same payment method originally used by the Client. If that payment method is unavailable, an alternative method may be used, provided that the beneficiary is the same individual or entity, or is officially authorized by them to receive the refund.
We do not control the timeframe for the refunded amount to appear in the beneficiary’s account. This timing is subject to the payment provider’s policies and may take anywhere from five (05) business days up to a full billing cycle, or longer depending on the circumstances.
6. FINALITY OF REFUND
Once a refund has been duly processed and issued in accordance with the terms set forth in this Policy, such refund shall be deemed final, conclusive, and binding upon both Gleads and the Client. The Client expressly acknowledges and agrees that upon issuance of the refund, no further disputes, claims, chargebacks, reversals, or demands related to that transaction shall be made against Gleads. The Client irrevocably waives any right to contest or seek additional compensation beyond the refunded amount.
7. CHANGES TO THIS POLICY
Gleads reserves the right to modify this Policy at any time. Any updates will be posted on the website and are effective upon publication.
8. CONTACT INFORMATION
If you have any questions about this Policy, please contact us using the following details:
