SERVICE PAYMENT POLICY

privacy-policy

REGARDING SELECTED PAYMENT METHODS, TERMS, BILLING, AGREEMENTS, AND TAX COMPLIANCE FOR GLEADS SINGAPORE.

OPC-SPP 01.Q3.2025

Operations Cluster, July 2025.

Operations Cluster

This Service Payment Policy (“Policy”) is issued by GLEADS PTE. LTD., including its subsidiaries and affiliated entities (collectively, “Gleads”, “We”, “Our”, or “Us”, unless the context requires otherwise). This Policy governs the payment terms and conditions for services provided by Gleads and applies to all Clients (“Client”, “You”, or “Your”) engaging Our services.

By agreeing to make any payment against an invoice issued by Gleads, the Client acknowledges and agrees to be bound by the terms of this Policy.

1. SERVICE FEES AND COMMENCEMENT OF SERVICES

All service fees provided by Gleads, whether through quotations or published materials, are indicative and subject to adjustment based on the scope, scale, and specific requirements of each engagement. Final service fees and payment terms will be communicated through an official invoice issued by Gleads.
Services will commence only after full payment of the respective invoice has been received, unless otherwise agreed in writing. The standard payment currency is United States Dollars (USD). Requests for payment in other currencies, such as SGD, VND, AUD, or CAD, will be considered on a case-by-case basis, with Gleads providing applicable conversion details and instructions.

2. PAYMENT TERMS, METHODS, AND INVOICING

Following the confirmation of services, Gleads will issue an invoice based on the agreed scope of work. Each invoice will clearly specify the applicable fees, currency of payment, and the due date. Where additional or out-of-scope services are requested, separate invoices will be issued promptly upon mutual agreement between Gleads and the Client.
To facilitate payment, Gleads accepts a variety of methods, including domestic and international bank transfers, credit or debit card payments via secure links (provided upon request), and other alternatives subject to prior written approval. All relevant payment details, such as bank account information and reference format, will be included in the invoice to ensure accuracy and traceability. For your reference, the official bank account details are provided below:
USD Account (for domestic payments from bank accounts inside the US):

Account Holder: GLEADS PTE. LTD.

Account Number: 8312277214

Bank name: Community Federal Savings Bank

Address: 89-16 Jamaica Ave, Woodhaven, NY 11421, United States

Wire routing number: 026073150

Reference Format: [Invoice number]

privacy-policy
USD Account (for international payments from bank accounts outside the US):

Account Holder: GLEADS PTE. LTD.

Account Number: 8312277214

Bank name: Community Federal Savings Bank

Address: 89-16 Jamaica Ave, Woodhaven, NY 11421, United States

Swift/BIC: CMFGUS33

Routing number: 026073150

Reference Format: [Invoice number]

privacy-policy
SGD Account:

Account Holder: GLEADS PTE. LTD.

Account Number: 555-865-5

Bank name: Wise Asia-Pacific Pte. Ltd.

Address: 2 Tanjong Katong Road, #07-01, PLQ3, Singapore 437161

Swift/BIC: TRWISGSGXXX

Bank code: 0516

Reference Format: [Invoice number]

privacy-policy

3. THIRD-PARTY PAYMENTS AND ADVANCES

Certain services may require payments to third-party vendors or media owners. In such cases, Gleads will inform the Client in advance and issue an invoice covering any required advances or deposits.
If a third party imposes late submission charges or similar fees on Gleads, and such charges are not due to Gleads’s negligence or intentional acts, the Client agrees to reimburse Gleads promptly upon presentation of the corresponding invoice.

4. LATE PAYMENT AND SERVICE SUSPENSION

Timely payment is crucial for uninterrupted service delivery. Invoices not settled by their due dates may result in:
  • Suspension of ongoing or scheduled services;
  • Reallocation of resources previously assigned to the Client;
  • Reassessment and adjustment of payment terms.
Services will only resume after full settlement of outstanding balances, unless otherwise agreed in writing.

5. TERMINATION AND OUTSTANDING PAYMENTS

Upon termination of services by either party, the Client is responsible for:
  • Settling all outstanding fees incurred up to the termination date;
  • Reimbursing any third-party costs committed by Gleads on behalf of the Client;
  • Covering any non-refundable fees as outlined below.
Gleads may, at its sole discretion, issue refunds for service fees previously paid, subject to the terms set forth in the Refund Policy currently published on the Our website, from time to time.
NON-REFUNDABLE FEES
Unless otherwise stated, the following fees are non-refundable:
  • Initial deposits;
  • Initial deposits;Costs associated with pre-production and creative development;
  • Third-party bookings and media placements;
  • Services or deliverables already provided prior to cancellation.

6. TAXES AND WITHHOLDING

All fees are exclusive of applicable taxes, including Goods and Services Tax (GST) or similar levies. The Client is responsible for all taxes imposed by local laws in addition to the invoiced amounts.
Where withholding or deduction of taxes is required by law, the Client shall ensure that Gleads receives the full invoiced amount net of such deductions. Clients may be requested to provide tax certificates or other documentation validating tax-related transactions.

7. CONTACT INFORMATION

If you have any questions about this Policy, please contact us using the following details:

GLEADS PTE. LTD.

Email: service@gleadsglobal.com

Tel: +65 3138 1666

phone
Whatsapp Chat
facebook chat
Expand
Collapse